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PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and …
Overview
What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
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What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
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Alternatives Pricing
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Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel…
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What is PowerReviews?
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| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.
Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.
One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.
PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.
Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.
One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.
PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.
In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.
Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.
Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.
Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.
Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.
PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.
It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.
Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.
These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.
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Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
November 24, 2018
Great UGC platform plus syndication
We use PowerReview to collect product reviews from customers that purchased the products from us; it is also used as a Question and Answer platform where customers can ask questions about the products and we will answer them. The reviews, questions, and answers will be published on our website for all visitors to see. It's great information where potential buyers can get to help them make better decisions.
- Collect and publish seller and product reviews
- Question and Answer platform
- Syndication network help increase your reviews
- Could provide search functions for Question and Answer
- Could provide rating and reviews right in the email that customers receive
- Provide customers great information on products before they buy
- Provide customers a place to leave feedback
- Ratings and reviews help with the product's visibility online
PowerReview has the questions and answers as well as syndication network which helps user-generated-content. Trustpilot just provides reviews (at least that's what we used).
September 27, 2018
A solid choice for user reviews and social content
We use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.
- Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
- The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
- Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
- Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
- Good value compared to the other major player in the consumer review space.
- Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
- Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
- For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
- Product reviews are critical in our customer purchase funnel. PowerReviews gives us the tools to quickly collect and publish our customer's feedback.
- Q&A saves our customer service team time from answering the same questions from email over and over again. Hundreds of person hours annually.
- With the additional unique content on page, we've seen a positive impact on our organic search thanks to the review and q&a information.
We've stayed with PowerReviews over the years partially due to development priorities, but they offer a very good value for the product. Trustpilot has a good platform as well, but we haven't had a strong enough reason to change.
October 27, 2017
A Review on PowerReviews
Today we are using PowerReviews for onsite ratings/reviews. It is primarily being used by our eCommerce department. We have historically had some struggles with sizing and returns so the onsite reviews help to mitigate some of that and address customer concerns before purchase.
- Client Success/Account Management
- Breadth of available tools
- Ease of use
- Scheduling more frequent business reviews
- It helps provide insight into sizing/quality issues with certain styles
- Helps understand what customers like/want more of from us
- TurnTo Community Q&A and Turn To
Account Management is pretty comparable; pleased with both experiences. The Turn To interface seemed a bit more user-friendly but no real complaints with regard to PowerReviews.
October 25, 2017
PowerReviews stacks up well against its competitors
PowerReviews is used by our eCommerce, Merchandising, and Technical Design teams. In addition to moderating and hosting our reviews of products, we also use it as a quick way to identify potential issues with products, as well as a place to answer questions from customers directly from the merchandising teams. In addition, we use their Seller Rating functionality to gather reviews of their experience with the buying process on our site as a whole.
- Customization of appearance and forms is very simple
- Moderation is simple and easy to navigate
- Seller Ratings widget is incredibly easy to install and maintain
- Simple integration with email service providers and other vendors
- Reporting can be very slow
- Support tickets aren't threaded - in that you can't see the previous information when you get an email back from their support team
- Helped garner detailed insights about products
- Helped lower return rates by providing useful fit and quality metrics
- Gives our customer service team a chance to address concerns directly with customers
PowerReviews had a much simpler custom integration process, which was very helpful, as we use a lot of proprietary systems. With Bazaarvoice, it was a complicated process to make any changes to the reviews section without a lot of technical involvement. Additionally, Bazaarvoice changed our rep overly frequently, making it difficult to sometimes even know who you were supposed to be calling when you had an issue.
October 23, 2017
Personalized Support, A True Partnership
We used PowerReviews for our eCommerce website. We collected over 4,000 reviews, plus questions and answers on our products. We used it to give UGC on our site, from real customers, to support the quality of our products as well as the value of our brand and our support.
- Account Support. We had a great account manager for years who was with us through mergers with BV and post-cancellation of their merger. She provided excellent support, cared about our success, and took effort to know (and remember) us as clients.
- Technical Support. We usually had less than a day turnaround for technical questions. We often needed support beyond most customers to achieve what we as a development team needed, and PR was always happy to oblige.
- Stability. We never had significant outages or a lack of features. PR started to really improve the platform, once they broke out on their own (again.)
- Vision. As noted, the BV merger set them back a bit, and while they are working hard, the platform is slightly dated.
- Responsive support. Again, this is just an area where they are making efforts, but it feels behind.
- I can only imagine positive impact, but as PR was set up as a vendor when I came aboard, I have never known life (or conversion rate) without them.
We are currently using BazaarVoice and while the platform is nice, the transition from PR has been very rough. Our account management seems spread too thin, and has outright acknowledged that they misplaced our notes. This has felt sloppy in comparison to PR.